At Burridge Auto Services, we are committed to protecting your privacy and ensuring that your personal information is handled safely, securely, and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or contact us regarding our vehicle repair and servicing services.

By using our website, you agree to the practices outlined in this Privacy Policy.

Who We Are

Burridge Auto Services provides professional vehicle servicing, MOT testing, diagnostics, repairs, tyre fitting, air conditioning servicing, ADAS calibration, and other automotive services.

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us using the details available on our website.

Information We Collect

We may collect the following information when you use our website or contact us:

• Your name
• Email address
• Telephone number
• Vehicle information (where provided)
• Service enquiry details
• Any information you include within our contact form
• IP address
• Browser type and device information
• Website usage data collected through cookies

We only collect information that is necessary to provide our services or respond to your enquiry.

How We Use Your Information

We use your information to:

• Respond to your enquiries
• Arrange vehicle servicing or repairs
• Contact you regarding your booking
• Provide customer support
• Improve our website and services
• Monitor website performance
• Comply with legal obligations
• Prevent fraudulent or unlawful activity

We will never sell your personal information to third parties.

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process personal data where:

• You have given your consent.
• It is necessary to fulfil a contract or service request.
• We have a legitimate business interest.
• We are required to comply with legal obligations.

How We Protect Your Information

We take appropriate technical and organisational measures to safeguard your personal information against unauthorised access, misuse, loss, or disclosure.

While we work hard to protect your information, no online transmission or storage system can be guaranteed to be completely secure.

Sharing Your Information

We may share your information with trusted third-party service providers where necessary to operate our business, including:

• Website hosting providers
• IT support providers
• Vehicle parts suppliers (where required)
• Professional advisers
• Legal or regulatory authorities where required by law

All third parties are expected to protect your personal information appropriately.

Cookies

Our website may use cookies to improve your browsing experience and help us understand how visitors use our website.

Cookies may be used to:

• Improve website functionality
• Analyse website traffic
• Remember your preferences
• Improve user experience

You can manage or disable cookies through your browser settings.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies before providing personal information.

Data Retention

We only retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Maintain business records

Once your information is no longer required, it will be securely deleted or anonymised.

Your Rights

Under UK data protection legislation, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your personal data
• Restrict certain processing activities
• Object to processing where applicable
• Request transfer of your personal data
• Withdraw consent where consent has been provided

If you wish to exercise any of these rights, please contact us.

Children’s Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or website functionality.

Any updates will be published on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact Burridge Auto Services using the contact details provided on our website.